Frequently Asked Questions

About Taskengo | Taskengo for Freelancers | Taskengo for Clients | Payments



About Taskengo

Taskengo.com is an online provider and broker of freelance engineering services.

On Taskengo.com:

  • clients (such as EPC Contractors, End Users, engineering firms, and other project companies) post technical jobs, compare competitive bids from our freelancer's pool, award and get jobs done
  • freelance engineers publish their profiles (name, picture, bio, skills, experiences, certifications, previous jobs), submit bids to win jobs, and deliver the agreed scope of work remotely

We launched Taskengo.com to overcome the frictions existing in the market for remote engineering services:

  • Clients struggle to find talent with the right skills, cost, and availability to get jobs done
  • Engineers with idle skills struggle to find new clients and tasks to round up their income

Our goal is to become the world's largest provider of remote engineering services, covering the mechanical, electrical, civil, petroleum, environmental, HSE and architectural disciplines.

No, we do not employ freelancers on a stable basis. Rather, we operate as a service provider to help clients find and contract the best-suited freelancer for any specific jobs, meeting their cost and time targets.

To join Taskengo as a freelancer, you should simply register and submit your profile: in case of a positive review, you will appear in our list of freelancers, receive notifications for posted jobs, be able to bid and provide your services to our clients.

We do not accept offline applications or requests by chat.

We target the market for remote, part-time, engineering jobs needed for oil & gas, power generation, shipbuilding, renewable energies, and construction projects like:

  • freelance mechanical jobs/consulting
  • freelance electrical jobs/consulting
  • freelance civil engineering jobs/consulting
  • freelance petroleum engineering jobs/consulting
  • freelance process plant jobs/consulting
  • freelance CAD/CAM and engineering design jobs/consulting
  • freelance environmental engineering jobs/consulting
  • freelance architectural jobs/consulting
  • other remote, part-time, engineering services

We support clients that do not have the internal resources, both in quantity and quality, to get specific technical tasks done within their budget and time constraints (like feasibility studies, FEED, preliminary and executive engineering, inspections, technical consulting, etc.).

On Taskengo.com, clients can find a solution for any technical task that can be described and executed remotely. Examples are:

  • freelance mechanical jobs/consulting
  • freelance electrical jobs/consulting
  • freelance civil engineering jobs/consulting
  • freelance petroleum engineering jobs/consulting
  • freelance process plant jobs/consulting
  • freelance CAD/CAM and engineering design jobs/consulting
  • freelance environmental engineering jobs/consulting
  • freelance architectural jobs/consulting
  • and many more

Clients shall post well-specified tasks on our portal to maximize their chance of getting proper bids and deliverables:

  • title
  • scope of work
  • task category and subcategory
  • expected deliverables
  • technical specifications
  • required technical skills
  • delivery deadline
  • the place of delivery
  • budget

We have developed a proprietary taxonomy to classify the engineering tasks that can be finalized remotely and the freelancers' technical skills. Our standardization helps clients and freelancers finding matching opportunities quickly and automatically.

A job is executed on Taskengo according to the following simple process:

  1. The client posts the required task
  2. We notify our matching freelancers automatically about the new job and invite them to submit their bids
  3. The client and the bidding freelancers discuss the details of the project and the bids, and the Client selects a specific bid and freelancer
  4. The client pays the service to Taskengo and the freelancer starts to work
  5. The Client and the freelancer can chat online about the job
  6. Freelancer delivers the work to the client online
  7. The client reviews the work and can either accept it (closing the project) or dispute it:
    • If the contract is closed, the funds are released to the Freelancer
    • If it gets disputed, the funds are returned to the Client (if the Client wins the dispute) or paid out to the freelancer (if the freelancer wins the case)
  8. Both parties rate each other and build their respective reputation on the portal

We operate in the best interests of both our clients and freelancers, acting as a neutral broker.

The main benefits for our Clients (EPC Contractors, End Users, Engineering Firms, service providers, etc) are:

  • speed and efficiency: we help clients find a suitable resource for most jobs quickly and effortlessly
  • cost savings: freelancers bid competitively to get jobs awarded, thus decreasing the cost of the job for the Client
  • payment protection: whereas the client pays the job upfront, funds are released to the freelancer only if the deliverables are accepted (otherwise an arbitration mechanism is activated to solve the issue fairly and neutrally)
  • wide spectrum: we aim at covering most engineering disciplines and offer a one-stop-shop solution to our clients for outsourced engineering services
  • flexibility: a freelance engineer is a better solution, compared to permanent staff, in multiple cases
  • ease of use: we have implemented a very user-friendly, yet powerful, user interface to make any step of the process very easy both for clients and freelancers (registration, job posting, award, payments)

Both clients and freelancers receive email notifications for the key actions they execute on our portal.

Taskengo.com represents an opportunity for qualified engineers with idle skills or time to:

  • earn extra income (in addition, or substitution of the current income streams)
  • work safely: clients pre-pay all jobs at startup, and freelancers have payment protection in case of delivery of compliant works
  • work on different topics and with different clients (strengthening skills, experiences, exposure to new topics, and enhancing the CV)
  • gain a better work/life balance: working from home, part-time, and remotely gives freelancers more freedom and flexibility compared to permanent jobs

To book one of our freelancers, the client has to pay the service online to Taskengo (by Paypal or credit card).

As we receive the payment, we send the client an invoice and notify the freelancer that the funds are available and reserved for the job (the freelancer sees the funds in their own future balance).

As the freelancer delivers the work to the client, the client can either accept or reject it:

  • if the work is accepted, we pay the freelancer (deducting the marketplace commission)
  • if the work is disputed, we arbitrate the issue between the two parties to come to a fair and mutually acceptable resolution

Taskengo.com aims at protecting the interests of both parties in an independent way.

The money flow works in the following way on Taskengo.com:

  1. Client post a job, freelancers submit bids
  2. The client awards the job to a specific freelancer, accepting their bid
  3. When the client accepts a bid, we transfer the funds from the client's "Available Balance" to the client's "Escrow Balance" (i.e. they get frozen to guarantee the freelancer's payment); at the same time, we transfer the same funds to the freelancer's "Escrow Balance". In essence, funds become a debit for the client and a credit for the freelancer
  4. Funds are definitely moved out from the client wallet when the client approves the work; at the same time, funds are moved from the freelancer's "Escrow Balance" to their "Available Balance" (i.e. become real money for the freelancer)

In other words:

Client
Funds in "Available balance"--> Client "Accepts Bid"--> Funds in "Escrow Balance"-->Client "Approves Work"--> Funds transferred to Freelancer's "Available Balance"

Freelancer
Client "Accepts Bid"--> Funds in "Escrow Balance"--> Client "Approves Work"--> Funds in "Available Balance"

How can the freelance withdraw the funds from the Wallet?

The wallet is a virtual deposit of funds for the freelancer, however, the freelancer may request to withdraw such funds and get them available on a Paypal or bank account (at the discretion of the freelancer). To do so, the freelancer has to submit an online withdrawal request, that is processed by our financial department promptly.

Withdrawals are subject to the following conditions, to make the transfer as efficient as possible for both the freelancer and the marketplace:

  • freelancer can withdraw only the funds in their "Available Balance" (not funds in "Escrow Balance"). Funds in Escrow cannot be withdrawn until the clients have accepted the submitted work
  • the minimum withdrawal request is 300€ (i.e. 300€ min. should be in the freelancer's "available balance" to legitimate a request). Withdrawal request for smaller amounts would be too cumbersome, for us, to manage
  • the freelancer can get the funds transferred to a Paypal or Bank Account and pay own transfer and banking fees (we pay any fee at our end)
  • freelancer can request only one withdrawal per month

We have two profit streams:

  • brokerage fee: 5% of the contract value (paid by freelancers)
  • bidding fee: freelancers have 10 free bids per month; additional bids are charged at 0.5€/bid to freelancers

We do not charge clients for using our platform.

All costs are variable for both the freelancers and the clients.

Clients

Taskengo invoices the client for the jobs booked on our platform.

Clients shall make sure that our invoices comply with their local laws and regulations and inform us promptly in case of non-compliance. For Swiss clients, the value of the invoice is increased by the applicable VAT rate (7.7%).

Freelancers

Freelancers invoice Taskengo when requesting the payment for the services rendered on the platform. The invoice should reference the jobs covered by the payment request. Invoices from freelancers located in Switzerland shall show the applicable VAT (7.7%).

As clients select freelancers freely on our platform, our responsibilities and liabilities regarding all jobs are limited according as set in our Terms of Service.

Unfortunately, we cannot accept registrations from users located in territories under US and EU embargo:

  • Iran
  • North Korea
  • Syria
  • Sudan
  • Cuba
  • Venezuela

Regretfully, we are obliged to block the accounts of users located in such territories.

Similarly, we won't accept payment from/to any of the above countries.



Freelancers

If you register to Taskengo.com, publish a compelling profile (providing all the necessary information like name, picture, a complete bio, skills, experiences, certifications, and education), you will start to appear on our portal and be able to bid on the tasks posted by our clients (in case you pass our offline verification process).

If your bids are on target (in terms of price for the work, delivery time, and commentary), clients may select you for their jobs, and you earn the agreed price.

Taskengo.com represents an opportunity for qualified engineers with idle skills or time to:

  • earn extra income (in addition, or substitution of the current income streams)
  • work safely: clients pre-pay all jobs at startup, and freelancers have payment protection in case of delivery of compliant works
  • work on different topics and with different clients (strengthening skills, experiences, exposure to new topics, and enhancing the CV)
  • gain a better work/life balance: working from home, part-time, and remotely gives freelancers more freedom and flexibility compared to permanent jobs

To get started on Taskengo.com, all you need to do is register and enter a complete personal profile (in the "My Profile" section of your dashboard).

As we receive your registration, we double-check the consistency of the information you provided and, in case of positive verification, activate your account on the platform so you appear on the freelancer's search page and can start bidding on the job posted by our clients.

Your personal profile is key, as represents an introduction, a resume, and marketing brochure combined in one single web page. In your profile, you can enter information as:

  • Your name, surname, country, and pictures
  • Your personal bio, ambitions, preferences
  • Your professional skills, experience, and work portfolio
  • Your education and accomplishments
  • Your certifications
  • Your expected hourly rate (in €)

A profile shall be complete, well-written, error-free, and feature a professional, friendly-looking picture to be effective with Clients.

As you have entered a catching profile, and have been activated on the platform, start searching for tasks matching your skills (on the task search page). Search, submit proposals, interview, repeat. The more you are active on Taskengo, the more prospects you generate and the more income you can generate. It may take some time to get noticed, but persevere!

The only information that is not allowed in your profile are your email, phone number, skype nickname, and other direct contact details: if you enter such information, which is automatically flagged and hidden as a violation of our terms, we will deactivate your account.

No, all costs are variable - there is no fixed cost.

We double-check the consistency of the information provided by new freelancers at registration, but we cannot do an in-depth verification of any new registrant due to the high number of profiles we receive every day.

That said, we have implemented a robust online review system that allows clients to leave feedback on the freelancers they booked for work. Happy clients leave positive feedbacks, thus increasing the overall rating of the freelancer, whereas unhappy clients leave average or negative ratings and impact the likelihood for a freelancer to get selected and booked by other clients.

Therefore, with time, each freelancer gets rated by our community quite objectively, and clients dispose of a clear reference for their booking decisions.

As a good rating on the platform is the most important selection criteria for clients, freelancers should strive to keep a good reputation on the portal, completing tasks on time and delivering high-quality results. A good rating is a sign of trust for our clients, and a weak rating prevents a freelancer to get booked by other clients.

The same is true for clients: freelancers, in turn, leave feedbacks and rate the client at the end of each job. This helps other freelancers assessing any potential client quickly.

In the end, a community-based verification is way more powerful than any other alternative option: this is the reason why user's rating systems are adopted by most online marketplaces.

When you win a job on our portal, the client pays the service at booking.

As we receive the payment, we inform you to start working on the task by email (as the job has been funded) and you accrue a credit with Takengo (shown in "funds in Escrow", on the "My Balance" page).

When you have completed the agreed work, you deliver it to the client online:

  • If the client accepts the work, you are entitled to the payment of the service less our fees (and the amount moves out from the "funds in Escrow" to the "Earnings" account, which means it becomes payable)
  • If the client disputes your work, we will arbitrate the issue to find a neutral and fair resolution of the dispute

To get paid, you send us the invoice and initiate a payment request on your dashboard (section My Balance). Our payments are deducted from the "Earnings" account (so this account represents the balance of the amounts we owe you).

We pay by bank transfer or Paypal, depending on your preferences. A payment request can be initiated as your Earning account has a positive balance above 300€.

Tax Compliance

Of course, you are responsible for reporting your income from Taskengo to your local tax authorities and pay the due taxes (according to our Terms of Service). In other words, your invoices to Taskengo have to be declared as taxable income.

We pay a freelancer after the task is completed, the work has been delivered to the client, and the client has approved it.

To get paid, the freelancer shall send us an invoice and initiate a payment request on the dashboard.

We send payouts to the freelancer's bank or Paypal account. The minimum payout amount is 300€, therefore a freelancer needs to have at least 300€ in their earnings to initiate a payout and get paid.

Payouts may take 3 to 5 days to execute. Please do not send reminders or update requests, we process any payout request timely and according to a standardized process.

No. On Taskego, clients book services at a fixed price only. We do not currently sell man-hours to our clients.

Of course, when bidding on a job you should estimate the hours you need to complete the task, as described by the client, and multiply them by your reference hourly rate. To make sure your bid is on target, you can:

  • chat with the client before you bid on a task, to make sure all aspects are clear and expectations are aligned
  • evaluate the average bid value (of other freelancers bidding on the job)

Your hourly rate is, therefore, just an indication with no concrete impact for clients.

You need to consider that clients do not award jobs based on the lowest bid only: other factors are important, such as the freelancers' relative rating on the platform, the profiles and the experiences of the competing freelancers, the bid details (delivery time, comments), and the client-freelancer interactions happened before the booking.

We do not encourage price dumping on the platform: you should always act professionally, be responsive to clients, clarify the nature of the task before submitting bids, and of course deliver qualitative and timely work. The better your rating on the platform, the more you will work (regardless of your price competitiveness vs. lower-rated freelancers).

We charge freelancers two fees:

  • brokerage fee (5%): we pay freelancers 95% of the contract award price, keeping a 5% as a brokerage fee (example: client pays Taskengo 100€ for a task, we pay the freelancer 95€)
  • bidding fee: we offer freelancers 10 free bids per month; any further bid shall be purchased (bids packages start at 0.5€/bid)

Freelancers have only variable and no fixed costs.

We do not charge clients for using our platform.

The client may dispute the work received by one of our freelancers. When a client initiates a dispute, we investigate the case in detail to come up with a fair and neutral assessment. In general, clients shall have objective reasons to dispute the work (significant delays, bad quality, missing deliverables, unprofessional behavior, etc).

Based on our investigations on the matter, the three possible scenarios are:

  1. we accept the dispute: in this case, we refund the client deducting an administrative fee
  2. we reject the dispute: in this case, we pay the freelancer
  3. we accept the dispute partly: in this case, we pay a settlement amount to the freelancer, and refund the client partly

As our goal is to safeguard the interests of both parties (clients and freelancers), we strive to settle any dispute in the fairest possible way.

A freelancer can reduce the likelihood of disputed work by:

  • clarifying with the client the exact scope of the work and the expected deliverables before bidding
  • keeping open communication with the client at any time
  • delivering high-quality and timely work
  • acting professionally
  • documenting each interaction with the client on the platform (we cannot track, nor consider for our assessment, any discussion held outside of our platform, as Skype, WhatsApp, Email).

Of course, you can stop working on a contract that you won on our platform.

However, as this would have an impact on the client and our reputation as well, we may end up suspending your account in this case. Being reliable is a pre-requisite to operate on Taskengo.com.

Our goal is to help clients and freelancers meet and transact safely on our platform, charging an extremely low fee compared to the value we provide to all parties.

Therefore, we suspend any user (client or freelancer) that tries to move transactions out of our platform. We have mechanisms in place to track such attempts and react accordingly.



Clients

You can register for free, and without any obligation nor strings attached:

  • By email: click here.
  • By social network (LinkedIn, Google, Facebook, Twitter) click here.

If you sign up with a social network, you will be redirected to a page where you need to select whether you are a client or a freelancer (a client, in this case).

You can delete your account at any time, by simply sending us an email.

There are no subscription fees, nor other hidden costs, to use our services as a client.

At your first login, you are expected to:

  1. Enter your personal data, including country, profile picture, and bio
  2. Enter your company name
  3. Post your first task to receive bids from our freelancers

You can update your personal information at any time, by clicking on "My Profile".

Clients use all our services for free, there are no fixed costs as subscriptions, posting fees, search fees, or any other hidden cost. Clients pay the services that they book on the platform only (unless a dispute is open and won on a contract).

To execute a job on Taskengo.com, the client just needs to post a new task on the platform.

We recommend publishing compelling tasks' descriptions, that outline the scope of the work, your goals, the expected deliverables, the deadline, the budget, and the required skills.

By posting well-crafted task descriptions, clients help freelancers submit accurate bids, avoid time-consuming clarifications loops, and prevent the risk of disputed work at delivery.

As a new task is published on our portal, we notify the matching freelancers automatically to solicit competing bids and allow clients to book the most suited freelancer quickly and easily.

Yes, of course, and we encourage you to do so!

Chatting with freelancers before booking the service helps you figure out your best option. Further, you should examine the profiles of the bidding freelancers carefully, and take a close look at their rating and feedbacks left by other clients.

This will help you make the right choice, and prevent the risk of uncompliant work.

Bypassing Taskengo

Of course, you are not allowed to hire our freelancers outside of our platform. If you attempt to bypass Taskengo.com we may suspend your account. Therefore, it is not allowed to share on our chat you contact details or invite our freelancers to work offline.

You have to pay the service when you book the freelancer to offer payment security to the freelancer that is going to work on your task.

In any case, you have a refund guarantee if you receive defective work in quality and quantity, or in delay. You can dispute the work online, on the job page.

We call this mechanism Escrow, as it offers payment protection to both you and the freelancer.

When you receive the work from the freelancer, you can either close the job or dispute it.

If you dispute the job, we investigate the matter and in case your dispute is accepted we refund your payment (an admin fee may be deducted).

You become the owner of the intellectual property rights (IP) on the work as you close the job, accepting the delivery.

If the freelancer has to work on confidential projects and tasks, you may request the freelancer to sign a non-disclosure agreement before disclosing the proprietary information needed to execute the task.

On Taskengo, all contracts are stipulated at a fixed price. Therefore, you cannot currently book freelancers by the hour.

As you post a task, specifying the exact scope, freelancers estimate the needed hours, apply an hourly fee and submit proposals.

If a job can be broken down in milestones, you can define them while posting the job. In this case, the total price is transferred to the freelancer as all the milestones of the project have been reached, approved and you close the project for good.

If each milestone takes significant time, you can break the overall job into sub-jobs, and post them separately (so the freelancer gets paid at the end of each milestone, if the delivery complies to the specs).

Yes, we can but this is charged activity. Please contact us for more information.

Our freelancers are bound to our Terms of Service, which contain a general commitment to confidentiality.

If the nature of your tasks calls for stronger confidentiality commitments, you can request the freelancer to sign a separate non-disclosure agreement (NDA).



Payment and Invoicing

Simply put, Taskengo.com is a broker of engineering services. Therefore, our financial and invoicing processes work as follows:

Financial Process

  • The client pays Taskengo when booking a freelancer online (by Paypal or credit card)
  • We pay the freelancer when the work has been delivered, accepted by the client and invoiced by the freelancer

Invoicing Process

  • Taskengo issues an invoice upon receipt of a payment from a client
  • Freelancers invoice Taskengo for work executed and accepted, to trigger the payout of the due amounts

Both processes happen online; clients and freelancers can track their transactions on the My Balance page of their dashboard.

We offer payment protection to both our clients and freelancers:

  • Clients pay when booking a freelancer, however, we commit to refund the payment in case the delivered work does not comply with the agreed scope, is defective in quantity or quality, or is delivered too late (i.e. if the client disputes the work, and the dispute is accepted)
  • As all jobs are pre-funded by clients at booking, freelancers have no payment risks in case of delivery of compliant work

Our payment mechanism eliminates some typical risks existing in consulting contracts:

  • the freelancer may work and not get paid (partly, totally)
  • the client may delay payment to freelancer, even in case of fully compliant deliveries
  • the client may pay the freelancer and get poor deliverables from the freelancer (or none)
  • the two parties may loose time to agree on payment terms, delaying the execution of the project

We call this payment protection "Escrow", even if we do not really operate a true Escrow service.

We may accept payments by bank transfer from clients that commit to a minimum monthly volume on Taskengo.com.

Get in touch with us to discuss this possibility, please.

As a general rule, clients are expected to pay the service online at booking by Paypal or credit card.

We may discuss an "open-account" payment term with large-size clients, that have a solid financial position, good credit rating and that commit to minimum monthly volumes (example: medium-large EPC contractors, End Users, and engineering firms).

Clients with open account payment terms have a monthly balance available to book jobs on Taskengo.com and do not have to pay each job upfront.

Please get in touch to discuss this possibility.

This is generally not possible. When a freelancer has been booked, the job funded, and the work has started, the contract can't be canceled.

We may agree to cancel a contract if the freelancer agrees, and deducting a fee from the refund to recover our incurred costs.

Our payments are managed by Stripe, which is rated as one of the most secure online payment gateways.

Stripe is the most secure and used online payment processor. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

More questions? Contact us